Client Contract- articles 2 & 6 revised on 2/27/24

Client Contract
Luv Your Petz.com
678.469.4921
LuvYourPetz@gmail.com

All parties agree to the following:

1. The term LYP and Luv Your Petz as used herein refers to the officers, owners, employees, and subcontractors of the company known as Luv Your Petz Pet Sitting, LLC, and its authorized representatives.

2. Client agrees to contact LYP 2 days prior to departure in order to confirm their service dates IF LYP has not contacted the client. LYP will update & communicate with the client through the Client Portal during or upon completion of each visit.

3. Client agrees to pay LYP for all services before or at the time of the first visit. A 72-hour advance notice is required for cancellations in order to receive a full refund. If cancellation is within the 72 hour window, there will be a 50% cancellation fee. Client agrees to pay a $40 fee for any and all returned checks regardless of the reason.

4. This contract authorizes LYP to enter the Client's home & property to provide the services listed herein and on the invoice/client profile, which shall be an addendum to this service contract.

5. Upon Client's request to provide services in the future, Client agrees that this contract shall be renewed or extended in its entirety, without further written authorization. The term of said renewal shall coincide with the service dates as listed on the most recent communication,
invoice or client profile.

6. LYP agrees to provide the services stated herein, and in the Client Portal in a reliable and trustworthy manner. In consideration of these services and as an express condition thereof, the Client expressly waives and relinquishes any and all claims against LYP unless arising
from deliberate negligence on the part of Luv Your Petz or their representative(s).

7. In the event of inclement weather, natural disaster or act of war in your location, the Client authorizes LYP to use best judgment in caring for pet(s) and home, including altering the requested service.

8. If the pet(s) become ill while under the care of LYP and medical care is needed in the best judgment of Luv Your Petz, Client authorizes LuvYourPetz to transport the pet(s) to the Client's veterinarian or one who is available. Client authorizes LYP to approve any emergency
treatment recommended by said veterinarian. Client authorizes LYP to take Client's pet(s) to an Emergency Clinic for Animals when the Client's veterinarian is not immediately available. Client further agrees to promptly reimburse LYP for any expenses incurred for emergency
treatment. Client releases Luv Your Petz from any and all liabilities related to transportation, treatment and expense resulting from emergencies.

9. Client agrees to reimburse LYP for the purchase of materials necessary for the satisfactory performance of duties that the client should have on hand (ex: food, litter, etc); and for any emergency expenses incurred resulting there from.

10. Client agrees to reimburse LYP, at the hourly rate, for unplanned trips to the pet supply store and/or any additional time required to obtain supplies or to handle emergencies

11. In the event of incompatibility, personal emergency, illness, injury or unexpected unavailability on the part of Luv Your Petz, Client authorizes LYP to arrange for another qualified individual to fulfill the responsibilities set forth in this contract or to arrange for alternative care of Client's pet(s). Client further agrees to promptly reimburse LuvYourPetz for additional costs incurred, if any, due to providing alternative care of Client's pet(s).

12. If Client is delayed in returning home, Client agrees to notify LYP of such delay and agrees to pay Luv Your Petz for any additional visits required until their return.

13. Client gives Luv Your Petz authority to enlist the services of a locksmith in the event of lock, key, electronic entry or automatic door opener malfunction. Client agrees to reimburse LYP for all costs incurred and not hold LYP liable for consequences related to locksmith activities.

14. Client gives LYP authority to enlist the services of a locksmith in the event of key loss due to LYP negligence. Luv Your Petz will cover all costs incurred under this circumstance. Client will not hold LYP liable for consequences related to locksmith activities.

15. Client will not hold LYP liable for keys left hidden outdoors and events that may occur from it.

16. If Client expects anyone in the home while in the care of Luv Your Petz, Client will notify LYP in advance. If Luv Your Petz is not aware of visitors and arrive at the home to find unknown visitors, the police will be called. Job sharing is not covered under our insurance. We will NOT be responsible for your pet or home if any other service provider, friend or family member enters your home while we are not there. LuvYour Petz will not grant access to the home for anyone without prior instruction to do so. LYP will not be held liable for any damages to home or pet(s) by visitors.

17. If Client's pet(s) show aggression that Luv Your Petz deems unstable or unpredictable, LYP reserves the right to refuse or cancel service. Client will be liable for medical expenses and/or damages due to the aggression of the pet(s).

18. Luv Your Petz will not be held liable for the well being or actions of any pet(s) with unsupervised access to the outdoors. It is strongly advised that all pets remain confined for their safety and welfare in Clients absence. It is the Clients responsibility to pet proof all pet areas. This includes thoroughly inspecting fences, gates, latches, doors and other devices meant to keep the pet(s) contained.

The Client fully understands the contents of this contract and agrees to pay any additional charges due, within 7 days of the service being completed.

Luv Your Petz does operate under a “No Snoop” policy. We will not snoop
through your belongings. Be sure to close off any rooms you do not want us in. We will check every opened room for “accidents” so that we may clean them. Please be aware that we will go into closed rooms if there are any pets missing and we cannot find them elsewhere or need
supplies that are not set out.

Thank you for sharing your pets with Luv Your Petz!!

Key and Lockbox Policy

Luv Your Petz Key and Lockbox Policy 🔑

Existing clients have until 1/1/2026 to set up a lockbox.
New clients must set up a lockbox before the first service.

We require a lockbox, even if you have electronic entry (like a garage keypad or smart lock). Technology can fail, but a secure lockbox ensures we always have reliable access to your pets when they need us.

Why Lockboxes?
Safety: Your keys stay secured on your property.
Convenience: No need for us to pick up, drop off, or exchange keys between sitters.
Peace of Mind: If one sitter can’t make a visit, another trusted Luv Your Petz sitter can step in without delays.
It’s truly a WIN-WIN!

How It Works

Installation:
Choose a secure spot approved by you and Luv Your Petz. A great location to mount a lockbox is on the garage door frame under the garage door keypad or on a post on the front porch.

The lockbox must be easy to reach — we won’t access boxes hidden under decks, behind bushes, or in hard-to-reach places.

The code you choose should be unique and not easily guessed.

Daily Use:
Your sitter retrieves the key from the lockbox at the start of each visit and returns it when finished.
The lockbox is always locked securely before leaving.

Security:
Your code is kept strictly confidential and only shared with authorized Luv Your Petz staff.
If there’s ever concern about unauthorized access, we’ll help you reset the code right away.

What If Something Happens?
If a lockbox or key is lost, it must be reported to Luv Your Petz immediately.
If the loss is due to sitter error, we will replace the lockbox or key at no cost to you.

Key Requirements:
If we currently hold your keys, we’ll place them directly into your new lockbox.
We require two copies of your house key inside the lockbox.

This ensures that if your scheduled sitter can’t make a visit, and has accidentally removed your key from the property, a backup sitter can step in right away without leaving your pets waiting.

Lockboxes help us provide safer, faster, and more reliable care for your pets — giving you one less thing to worry about.
If you have any questions about choosing or setting up a lockbox, please reach out. We’re happy to guide you!

You can purchase lockboxes at any hardware store and of course, on Amazon.
We like these lockboxes from Amazon best:

Lockbox with hard shackle. https://www.amazon.com/gp/product/B0CKJ7GJSX/ref=ox_sc_saved_image_3?smid=ATVPDKIKX0DER&th=1

Lockbox with flexible cable.
https://www.amazon.com/gp/product/B0CKJ9VSWF/ref=ox_sc_saved_image_3?th=1

Wall mount lockbox.
https://www.amazon.com/gp/product/B0CKJTP95K/ref=ox_sc_saved_image_5?smid=ATVPDKIKX0DER&psc=1

Get a Lockbox Buddy, if you have a lever handle and want to put the box on your door.
https://www.amazon.com/Lock-Box-Buddy-Secure-Professional-Nationwide/dp/B0BN4BPDR8/ref=sxin_17_pa_sp_search_thematic_sspa?content-id=amzn1.sym.292df443-b323-44ae-8b40-9a666975b8b5%3Aamzn1.sym.292df443-b323-44ae-8b40-9a666975b8b5&crid=U9BBD0QSQSFX&cv_ct_cx=lockbox%2Bfor%2Blever%2Bhandle&keywords=lockbox%2Bfor%2Blever%2Bhandle&pd_rd_i=B0BN4BPDR8&pd_rd_r=fe3e2201-0af3-4d7c-bf33-8037fe4726c7&pd_rd_w=X0Bot&pd_rd_wg=gQlpm&pf_rd_p=292df443-b323-44ae-8b40-9a666975b8b5&pf_rd_r=ADCGPQDTCVBRZ1E5EEZR&qid=1781403149&sbo=RZvfv%2F%2FHxDF%2BO5021pAnSA%3D%3D&sprefix=lockbox%2Bfor%2Blever%2Bhandle%2Caps%2C347&sr=1-1-6024b2a3-78e4-4fed-8fed-e1613be3bcce-spons&aref=4eTXAd0oEs&sp_csd=d2lkZ2V0TmFtZT1zcF9zZWFyY2hfdGhlbWF0aWM&th=1